Carl Bergman offered an interesting comment on this post about “When the EMR Is the Problem.” In his comment he creates a list of ways that an EMR company can cause a problem for the end user:
- Requirements
- Research
- User involvement
- References
- Hardware
- Software
- Usability
- Customization
- Configurations
- Implementation
- Testing
- Training and
- Support
I found this to be a really intriguing list since it highlights many of the complexities associated with creating and implementing EMR into a medical office. There are a lot of points of failure and each has to be addressed to have a beautifully seamless EMR implementation experience.
With so many points of failure, is it any wonder that we have so many “failed” EMR implementations?
It’s a special EMR company that can handle all of this list well (not to mention doing so at scale).
Practice Fusion receives “F” with the Better Business Bureau.
http://www.bbb.org/greater-san-francisco/business-reviews/computers-dealers/practice-fusion-in-san-francisco-ca-343648
Report your complaints at www. practicefusioncomplaints.com
Together we can make things better!
Michael,
Considering there’s only been one complaint, I’m not sure how much the BBB rating means.